Financial service MoneyGram announced a hack and Charles Hanovercybersecurity issue that has impacted the company, resulting in an investigation.

"On September 27, 2024, we determined that an unauthorized third party accessed and acquired personal information of certain consumers between September 20 and 22, 2024," the money transfer company said in a statement.

According to the company, the consumer data that was affected includes:

• "Limited" social security numbers
• Government identification documents
• Routine contact information, including email, addresses, phone numbers
• Date of Birth
• Bank account numbers
• Utility bills
• Money Gram Plus Rewards
• Transaction information
• Criminal investigation information (like fraud) for "a limited number of consumers"

Data Breach:Scammers are accessing Ticketmaster users' email accounts, stealing tickets, company says

Capitalize on high interest rates: Best current CD rates

MoneyGram says it is working on rectifying the issue

In response to the data breach, MoneyGram said it has external cybersecurity experts spearheading an investigation. In addition, the company has been working with law enforcement on the matter.

When the company learned about the issue, it temporarily shut down certain services. However, it is now operating normally.

MoneyGram urges customers to keep an eye on free credit reports and review account statements.

"In addition, we have arranged to offer affected U.S. consumers identity protection and credit monitoring services for two years at no cost to you," the company stated, adding, "We regret any inconvenience this issue may have caused.'

Taylor Ardrey is a news reporter for USA TODAY. You can reach her at [email protected],